Refund Policy

Effective October 3, 2026

We want you to love studying with Quiz the Nurse. Because everything we sell is digital and available right away, here's how refunds work.

1. The NCLEX Study Guide

The study guide is an instant digital download. Once it has been delivered, all sales are final and it can't be returned or refunded, except in the situations listed in Section 3.

2. App Passes

App passes (1-Month, 3-Month and 6-Month) are one-time payments that never renew automatically, so you'll never be surprised by a charge. Because your full access starts the moment your payment goes through, passes are non-refundable, except in the situations listed in Section 3.

The Guide + 3-Month Pass bundle follows the same rules.

3. When We Will Make It Right

Email us within 14 days of purchase and we'll fix it or refund you if:

  1. You were charged twice for the same purchase.
  2. Your download link never arrived and we can't get it to you.
  3. A technical problem on our end keeps you from using what you bought, and we can't fix it within a reasonable time.

4. How to Ask for Help

Email support@quizthenurse.com with:

  1. The email address you used at checkout.
  2. What you bought and the date.
  3. A short description of the problem (a screenshot helps).

We'll reply within 2 business days. Approved refunds go back to your original payment method and usually show up within 5 to 10 business days, depending on your bank.

5. What Happens After a Refund

When a refund is issued, the access that purchase gave you ends right away. For the study guide, the download link stops working.

6. Not Eligible for Refunds

  1. Changing your mind after the study guide was delivered or after a pass started.
  2. Not using your pass during its access period.
  3. Exam results or grades.
  4. Access ended because of account sharing or breaking our Terms of Use.

7. Chargebacks

If you have a problem, please contact us first. We're happy to help. If a payment is disputed with your bank without contacting us, we may pause access to the related purchase while the dispute is reviewed.

8. Contact Us

Questions about this Refund Policy? Email support@quizthenurse.com.